We do offer Technical Support Assistance as well - both software and hardware.  The rates can be viewed from the Services & Rates page.

Minor software/windows issues can be fixed via the phone rather easily most of the time.  If windows needs reloaded or any major errors/viruses, it is best to either choose a service call or bring the computer here.  It isn't necessary to bring anything other than the main cpu, as we have monitors, mice, and keyboards to use.

If you choose to use our phone support, there are charges involved if the issue takes more than 15 minutes to fix.  At that point, we will your need to obtain billing information and a method of payment.  It really isn't advisable to work over the phone longer than an hour, as our rates show.  If you think it will take less than an hour, we'll go for it, but billing will be done.  We do have the option for those who have internet access, you can use our website and pay via PayPal in the categories area. 

If upon checkout it shows a shipping charge, there should be an option or a way when logged into PayPal to delete it.  Sales Tax still applies, as it is a service.  This is just a new service, and I can't log into PayPal to check out the shipping charge to make sure it is removable.  Once we have someone verify it, if it can't be removed, we will adjust it so it either doesn't have that charge or it can be removed by you, the customer.

If you don't have a paypal account, you can easily find out more and set one up by clicking on the logo below: